MARONEJEWELRY LLC – Return & Refund Policy
At MARONEJEWELRY LLC, we want you to love your jewelry. If you're not fully satisfied, we’re here to help.
1. Return Eligibility
You may request a return if:
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The item is unused, unworn, and in its original packaging
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All tags and safety seals are intact
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The request is submitted within 30 days of delivery
Non-returnable items:
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Earrings (for hygiene reasons)
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Gift cards
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Sale/clearance items
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Custom, engraved, or personalized jewelry
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Final sale items
2. How to Start a Return
To begin a return, contact us at:
📧 support@maronejewelry.shop
📞 +1 (816) 607-8634
Please include:
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Order number
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Full name
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Reason for return
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Photo of the item (if damaged or incorrect)
Our team will review your request and provide return instructions.
3. Damaged, Defective, or Wrong Item
If your item arrives damaged, defective, or incorrect:
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Contact us within 48 hours of delivery
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Send photos of the issue
We will offer a replacement or refund at no extra cost.
4. Return Shipping Costs
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Customers are responsible for return shipping unless the item is defective or we made an error.
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We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
5. Refund Processing
Once we receive and inspect the returned item:
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Approved refunds are issued to your original payment method
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Refunds typically take 3–7 business days to appear, depending on your bank or payment provider
Shipping fees are non-refundable, except in cases of our error.
6. Exchanges
We currently do not offer direct exchanges.
If you want a different item, please request a return and place a new order.
7. Lost or Stolen Packages
MARONEJEWELRY LLC is not responsible for packages lost or stolen after delivery is confirmed by the carrier.
Please contact the shipping carrier to open a claim.
8. Order Cancellations
Orders can be canceled within 12 hours of purchase.
If the order has shipped, it cannot be canceled (see our Order Cancellation Policy).
9. Contact Information
For any questions about returns or refunds, contact us:
📧 support@maronejewelry.shop
📞 +1 (816) 607-8634
🏠 3805 South Benton Avenue, Kansas City, Missouri 64128, United States